• Why didn't I receive my Order Confirmation email?

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First things first - make sure to check your spam folder!

Check the status of your order here!

If you didn't receive your Order or Shipment Confirmation email, please contact us via our customer service and we can confirm the email address associated with your account.

We often find that incorrectly types email addresses are often cause of missing emails.

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• How can I check the status of my order?

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There are two easy ways to stay up-to-date on the status of your order:

Visit our Order Tracking page to view your order status. You will need your order number, email address, and billing post code.

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Note: It may take up to 48 hours after an order has shipped for tracking information to appear. If "Track Item" is not shown next to each of your items ordered, your order is still being prepared. You will receive a Shipment Confirmation Email once your items ship and can then sign up to receive text alerts for tracking updates.

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• Cancelled item(s) / order

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Sometimes orders or items from an order are cancelled by our system. The reasons vary from errors in billing information to items that have sold out. If, for any reason, your order or items are cancelled, we will email you with a detailed explanation.

You will not be billed for any cancelled items.

PLEASE NOTE: When you submit an order through our checkout page, it begins to process and can’t be changed or cancelled.

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• How do I update my mailing address?

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When you submit an order through our checkout page, it begins to process and your address can’t be changed. Before submitting the order, please ensure all information are correct. We apologize for any inconvenience

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• What if I received the wrong item from my online order?

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If your order arrives with a wrong item, please call us at 014-2149736 from Monday-Friday, 8:00am-6:00pm . We will be happy to take a look at your order and discuss options!

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• Why didn’t I receive an invoice with my order?

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We are working to provide a paperless experience. Don’t worry! You can find all of your order information using My Orders in your online account.

Need to make a return? Follow our return by mail option.

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