top of page

SHIPPING AND DELIVERY POLICY

1. Processing Time

  • Orders are typically processed within 1-3 business days after payment confirmation.

  • Processing times may vary during peak seasons or promotional periods.

2. Shipping Methods

  • We offer several shipping options, including standard and expedited shipping.

  • Shipping methods available and their associated costs will be displayed during the checkout process.

3. Shipping Destinations

  • We currently ship to addresses within Malaysia only.

  • For international orders, customs duties and taxes may apply and are the responsibility of the recipient.

4. Delivery Time

  • Estimated delivery times vary depending on the shipping method selected and the destination.

  • Standard shipping usually takes approximately 3-7 business days for domestic orders and [estimated time, e.g., 7-21 business days] for international orders.

  • Expedited shipping options may be available for faster delivery.

5. Tracking Orders

  • Once your order is shipped, you will receive a shipping confirmation email containing a tracking number.

  • You can track your package using this number through our website or the designated courier's website.

6. Shipping Costs

  • Shipping costs are calculated based on the weight of your order and the destination.

  • The shipping cost will be displayed during the checkout process before confirming your order.

7. Delivery Issues

  • In the event of a delay or issue with your delivery, please contact our customer service team at [Contact Information].

  • We are not responsible for delays caused by factors beyond our control, such as severe weather, natural disasters, or customs clearance procedures.

8. Shipping Restrictions

  • Some items may have specific shipping restrictions due to size, weight, or legal regulations. Please review the product details for more information.

  • We do not ship to P.O. boxes. Please provide a physical address for delivery.

9. Delivery Confirmation

  • Delivery is considered complete once the package is confirmed as delivered by the carrier. We are not responsible for lost or stolen packages after delivery confirmation.

10. Changes to Shipping Policy

  • We reserve the right to modify our shipping and delivery policy at any time. Any changes will be updated on this page.

11. Contact Us

If you have any further questions about shipping and delivery, feel free to contact us at slaybatik@gmail.com.

bottom of page